Resident’s Quick Help

The Quick Rule: The property manager handles administration, finances, and permits, while the maintenance company takes care of practical repairs and daily upkeep.

Not sure? If you are uncertain who is responsible, you can always submit a fault report to the maintenance company. They will forward the matter to the property manager if it requires a major repair or an administrative decision.

The notification of move must be submitted to Posti or the Digital and Population Data Services Agency (DVV). By doing so, your address is updated in the Population Information System and for mail delivery. Submitting a notification of move is mandatory and must be done no later than one week after the move.

Yes, it is important to notify Akseli of your move because the official notification of move you have submitted through Posti or the DVV website is not automatically forwarded to the housing company’s records.

Notifying the maintenance company is essential because, by doing so, you ensure that door opening services are available to you if needed and that the nameplates for your apartment are kept up to date. Please report your move to us.

Please submit a moving notice to Akseli. Once you have done this, Akseli will update your name on the door, the building’s resident list, and/or the mailbox.

Yes. This ensures that our resident register at Akseli remains up to date and prevents any future confusion regarding your address. Please submit a moving notice to us.

You can obtain a house register extract (talonkirjanote) from our customer service. We charge for the extract according to our current price list.

Please note that a house register extract can only be issued to a person who is officially registered as a resident in the apartment. Therefore, you should submit your notification of move before ordering the extract.

Kela receives information electronically from most landlords, so an extract may not always be necessary for them.

Call: During office hours at (02) 275 2100. At all other times, call the 24/7 maintenance service at (02) 275 2138.
Requirements: The door can only be opened for a person who has submitted a move-in notice to Akseli (is an officially registered resident) and is able to provide reliable proof of identity. During on-call hours, your information will be verified through the Digital and Population Data Services Agency (DVV).
Identification: Please have a valid ID (passport, ID card, or driver’s license) ready.
Service Fee: Door opening is a paid service, charged according to the current price list.

If you are a tenant, please contact your landlord. If you own the apartment, please contact Akseli’s customer service. We will verify that you are authorized to order keys.

Repairing the lock is the responsibility of the housing company. Akseli will inspect the situation and, if necessary, call a locksmith to the site. Please report any faulty locks directly to us.

Akseli cannot usually open a door based solely on a neighbor’s request or suspicion, as entering an apartment without the resident’s permission is strictly regulated. We only open doors for the residents themselves, and identity must always be verified. If you suspect an immediate emergency, call the emergency number 112 first.

Akseli does not have the facility to receive or store security lock keys. If necessary, please give a spare key to a relative living nearby or a neighbor for safekeeping.

Work is always prioritized based on urgency and current workload. Sometimes our maintenace staff is extremely busy, and at other times, the pace is steadier. If several water damages occur simultaneously or there is a heavy snowstorm, non-urgent tasks will be postponed. Severe frost or heavy snowfall can tie up almost all maintenance staff for outdoor work and heating system checks, leaving less time for indoor repairs.

Urgent tasks requiring immediate action include:
Water damage and pipe leaks.
Electrical faults.
Safety and locking issues.
Heating failures during cold periods.
Dangerous snow buildup on roofs or thick snow blocking emergency access routes.

Non-urgent tasks include:
A slowly dripping faucet.
Burnt-out light bulbs in the stairwell.
Name changes on doorplates.
Flickering TV reception.

If the matter is urgent, call Akseli’s customer service directly. For non-urgent issues, please submit a fault report online.

As a general rule, the person renting the space is responsible for clearing snow from under and directly around their own vehicle. Snowplows typically do not drive inside individual parking spaces to avoid damaging the vehicles.

If several drains are blocked at the same time or if wastewater is rising back up from a drain, stop using water immediately and contact Akseli’s customer service right away. This often indicates a blockage in the building’s main sewer line.

If the blockage is minor, a maintenance technician can clear the trap. Please remember that cleaning floor drains (e.g., removing hair) is the resident’s responsibility.

Eco-tip: You can try a natural alternative to chemicals: Pour 1 dl of baking soda into the drain, followed by 2 dl of vinegar. Let the mixture fizz for 15–30 minutes, then rinse thoroughly with hot water. If this doesn’t work, contact us.

First, check that the shut-off valve is open and that the flush button isn’t stuck. If you can’t find the fault, contact Akseli. While waiting for a repair, you can flush the toilet manually by pouring a bucket or pot of water into the bowl.

Contact Akseli’s customer service immediately. we will assess the situation and send a maintenance technician to investigate for potential water damage.

If water is leaking from the ceiling, place a container under the leak to prevent water from soaking into the floor and structures. If there is an apartment above you, go and inform the residents of the situation and ask them to stop using water and close all faucets. Also, contact Akseli’s customer service immediately so that help can be sent to the site.

Usually, a chilly apartment is caused by a radiator thermostat being in the wrong position. Ensure the thermostat is fully open by turning it back and forth a few times. This prevents the valve from getting stuck.

A radiator’s performance can be hindered if it is blocked by a sofa or other large furniture, which prevents heat from circulating into the room. Curtains, especially when hanging in front of the thermostat, can also interfere with its operation. Please remove any obstacles from the front of the radiators.

A comfortable room temperature is typically between 19–21°C. To get an accurate reading, measure the temperature in the middle of the room at a height of about one meter. A thermometer placed on an outer wall or near a window will not provide a correct reading.

The heating system operates based on the outdoor temperature; radiators warm up and cool down automatically as the weather changes. If the outdoor temperature shifts rapidly, there may be a slight delay in the heating adjustment.

Contact Akseli’s customer service so we can assess the urgency of the repair. As a first-aid measure, protect your floor and place a container under the drip.

If the apartment feels drafty, the issue may be due to poor sealing around windows or doors, uncontrolled ventilation, or a structural fault. Worn or loose seals should be replaced. Replacing the seals on the inner window frame is the responsibility of the shareholder. If you are a tenant, please contact your landlord regarding this.

If the lights are out in only one room, the cause is usually a tripped circuit breaker or a blown fuse in your apartment’s fuse box. Check the fuse panel to see if a switch has flipped down or if a traditional plug fuse has blown. If the fuse trips again immediately after being reset, one of your electrical appliances is likely faulty.

If the entire apartment is dark, check the main switch and the residual current device in your fuse box.

If your neighbors have lights or the stairwell is lit, the fault is likely only in your apartment. Also, ensure that your electricity bill has been paid.

If the entire building and/or the street is dark, it is a wider power outage. In this case, the repairs are handled by the local power grid company.

A fuse is blown if the small metal indicator pin visible through the window of a plug fuse has fallen out or blackened, or if the lever of a miniature circuit breaker is in the “down” position. Circuit breakers are reset by flipping the lever back up. Frequent tripping requires a professional electrician, as it may indicate a faulty device or wiring.

Smoke detectors are the responsibility of the housing company; please contact Akseli’s customer service. Do not remove the alarm or the battery permanently, as every apartment must have a functioning smoke detector at all times.

Replacing a fluorescent tube or starter is simple: turn off the power to the light fixture, twist the old tube to remove it, and also remove the small starter located next to it. When installing a new LED tube, you must also install the new starter that comes in the package. All parts are secured in place by twisting them into their sockets.

First, check all cables and connections and restart the device. You should do this by unplugging the power cord for one minute. If the problem persists, contact your television service provider. The antenna network is operated by Digita, and cable networks are operated by Telia, DNA, or Elisa. If other residents are also experiencing interference, the fault is likely in the building’s shared system.

Restart your modem and router. Do this by unplugging the power cord for one minute. At the same time, ensure that all cables are firmly connected. If the connection still does not work, check your service provider’s outage map or bulletins and, if necessary, file a fault report directly with them.

Housing companies have different booking practices. You can find out the specific procedure for your building by contacting Akseli’s customer service.

You can check the parking situation through your housing company’s property management office. In Varissuo, all parking space rentals are handled electronically via the eParking system. Contact: info@eparking.fi or tel. 034 108 9272.

Contact Akseli’s customer service. We will contact the elevator maintenance company and order the necessary repairs.

Contact Akseli’s customer service to find out the specific flagging and billing practices of your housing company. On official or established national flag days, flag-raising is handled automatically without a separate request.

No. The housing company is only responsible for the removal of normal household waste. Moving and renovation waste is the resident’s responsibility and must be transported away by the resident. If you leave bulky items, such as a sofa, at the waste point, you will be invoiced according to our price list.

The law does not explicitly forbid grilling on a balcony. If your housing company’s rules do not state otherwise, you may use an electric or gas grill. However, using an open flame (charcoal or disposable grills) is strictly prohibited. If you use a grill, follow safety instructions: keep a safe distance from flammable materials and ensure you have proper fire extinguishing equipment, such as a fire extinguisher or a fire blanket. Please also be mindful of your neighbors regarding smoke and odors.

Tires can generally be stored in your storage cage unless it is specifically forbidden in the housing company’s rules. For fire safety reasons, it is recommended to store only one set of tires at a time.